Hi all,

Firstly, we want to apologise for the silence and for not providing an update sooner.

I work full time alongside running Coasties Collectibles, and over the summer I haven't had as much time as I would have liked to dedicate to the business and keeping everyone updated. That isn't an excuse, and we should have communicated sooner.

We have also been dealing with an ongoing issue where products have oversold beyond the stock quantity we entered. In some cases, the website has continued accepting orders and only flagged afterwards on the admin side that an item may have oversold. In the most recent case, a large amount of bot traffic caused the website to become unresponsive, and we were unable to access the admin side quickly enough to disable the affected product or temporarily close the website. At the time, it also wasn't immediately clear what was happening or how many orders were being placed. We have reported the overselling issue to Shopify so it can be investigated.

At present, our business bank account is temporarily restricted while the bank carries out a security review, which means we are currently unable to process the refunds that are required. Unfortunately, issues involving banks and account restrictions can take time to resolve and are not always something that can be fixed immediately from our side.

Due to the number of affected orders and messages we are receiving, we are unable to respond to every individual enquiry. A further update will be posted through our official channels once we have confirmed information to share.

We also need to make clear that members of our families are not involved with Coasties Collectibles and have no access to customer orders, payments or refunds. Please do not contact relatives or other uninvolved individuals regarding business matters.

We are genuinely sorry for the situation and for the lack of communication, and we will provide another update as soon as we are able to.

Coasties Collectibles